dinartoto Casino & Sportsbook Data Care

This page describes what we collect when you use dinartoto and how we keep that data protected. We collect personal information only to operate our platform, process your payments, verify your identity, and comply with applicable law. We do not sell your data to third parties, and we do not use it for marketing purposes beyond account notifications.

Our data handling practices reflect our commitment to transparency and security. When you create an account on dinartoto, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live-dealer tables and sportsbook, we collect information necessary to deliver those services. This policy explains what we collect, how we use it, and what rights you have.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on dinartoto

We collect information in several categories when you use dinartoto:

Account information: email address, phone number, full name, date of birth, and residential address. We require this to create your account and verify your identity.
Identity documents: a copy of your Indonesian KTP (identity card) and proof of address (utility bill, bank statement, or similar). We collect these for KYC (Know Your Customer) verification before you can withdraw funds.
Payment information: details of your deposit and withdrawal transactions, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full payment credentials; instead, we use tokenization to process transactions securely.
Game activity: records of your play on our live-dealer tables, sportsbook, and slot games, including bets placed, outcomes, and account balance changes. We keep these records for compliance and dispute resolution.
Technical information: your IP address, device type, browser type, and operating system. We collect this to detect fraud, prevent unauthorized access, and improve platform performance.
Communication records: emails and chat messages you exchange with our support team. We keep these to resolve issues and improve our service.

We collect this information only when you provide it directly or when it is generated automatically as you use dinartoto. We do not collect information about your activity outside our platform, and we do not track you across other websites.

We use SSL encryption to protect all data in transit

Your personal information and payment details are encrypted when transmitted between your device and our servers. We also encrypt data at rest using industry-standard protocols.

How We Use Your Data on dinartoto

We use the information we collect for specific purposes:

Account management: creating and maintaining your dinartoto account, processing password resets, and enabling two-factor authentication.
Payment processing: verifying your identity, processing deposits and withdrawals, and reconciling transactions with payment providers.
Compliance: conducting KYC verification, detecting fraud, preventing money laundering, and complying with applicable law in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate.
Platform operation: delivering live-dealer tables, sportsbook markets, and slot games; managing game fairness; and resolving disputes.
Customer support: responding to your inquiries, troubleshooting technical issues, and improving our service based on feedback.
Security: detecting unauthorized access, preventing fraud, and protecting your account from compromise.

We do not use your data for marketing purposes beyond sending you account notifications (deposit confirmations, withdrawal status, game results, and platform updates). We do not sell your data to third parties, and we do not share it with advertisers or data brokers.

Third-Party Data Processors

We work with third-party service providers to operate dinartoto. These processors handle specific functions on our behalf:

Payment gateways: companies that process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors receive only the information necessary to complete your transaction.
Cloud hosting providers: companies that host our servers and store our data. Our servers may sit outside Indonesia, but we maintain encryption and access controls to protect your information.
KYC verification services: third-party providers that verify your identity documents and conduct compliance checks. We share only your name, date of birth, and document images with these providers.
Customer support platforms: tools we use to manage email and chat support. Your support messages are stored on these platforms but remain confidential.

We require all third-party processors to sign data protection agreements that commit them to the same security and confidentiality standards we maintain. We do not allow these processors to use your data for their own purposes.

Data location: Our servers may be located outside Indonesia. However, we maintain encryption and access controls to protect your information regardless of physical location.

Your Rights on dinartoto

You have the following rights regarding your data on dinartoto:

Access: You can request a copy of the personal information we hold about you. Contact our support team to submit an access request.
Correction: You can update your account information (email, phone number, address) directly in your dinartoto account settings. If you need to correct identity document information, contact our support team.
Deletion: You can request deletion of your account and associated data. We will delete your account information after a retention period required by law (typically 7 years for compliance records). Some data may be retained longer if required by applicable law.
Objection: You can object to specific uses of your data. For example, you can opt out of account notifications by adjusting your notification settings.

To exercise any of these rights, contact our support team via email or in-app chat. We will respond to your request within 30 days. If we cannot fulfill your request, we will explain the reason.

Cookies and Tracking

We use cookies on dinartoto to improve your experience and maintain your login session. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use two types of cookies:

Essential cookies: required for dinartoto to function (login, session management, security).
Analytics cookies: help us understand how users interact with our platform so we can improve performance and user experience.

You can disable cookies in your browser settings, but this may affect your ability to use dinartoto. We do not use third-party tracking cookies or allow advertisers to track your activity on our platform.

Data Retention on dinartoto

We retain your data for as long as necessary to operate dinartoto and comply with applicable law. Specific retention periods are:

Account information: retained for the life of your account plus 7 years after closure (for compliance and dispute resolution).
Transaction records: retained for 7 years (required by Indonesian financial regulations).
Game activity records: retained for 7 years (for compliance and dispute resolution).
Support communications: retained for 3 years (for reference and quality assurance).
Technical logs: retained for 90 days (for security and performance monitoring).

After the retention period expires, we delete your data securely. If you request account deletion, we begin the deletion process immediately, but some data may be retained longer if required by law.

Our Security Measures

We implement multiple security measures to protect your data on dinartoto:

SSL encryption: all data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Encrypted storage: sensitive data (passwords, payment tokens, identity documents) is encrypted at rest using industry-standard algorithms.
Access controls: only authorized dinartoto staff can access your personal information, and access is logged and monitored.
Two-factor authentication: you can enable 2FA in your account settings to add an extra security layer.
Regular security audits: we conduct periodic security reviews to identify and address vulnerabilities.
Fraud detection: we monitor account activity for signs of unauthorized access or fraud.

If we detect a security breach that may affect your data, we will notify you via email and provide guidance on steps you can take to protect your account.

Contact Us About Your Data

If you have questions about our privacy practices, want to exercise your rights, or believe your data has been misused, contact our support team:

Email: [email protected]
In-app chat: available 24/7 in your dinartoto account
Mailing address: dinartoto, Jakarta, Indonesia

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

This privacy policy is effective as of the date posted on dinartoto. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our platform.